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SHIPPING AND RETURNS
Generally we ship your orders in 24 hours (regarding business days) following the payment. But rarely because of our workload or re-carving process (for products not in the stock at that time), we ship in 1-3 days max.
We ship your orders completely from our shop or workshop in Eskisehir / TURKEY.
Before we ship your orders ;
WE TAKE GREAT CARE IN PACKAGING ALL ITEMS TO PREVENT ANY DAMAGE. So we can guarantee that you will receive your item as you want without and problem. Because we never think our customers for just one time.
WE SHIP WORLDWIDE !!!
Wherever you are in, we ship your order without any problem.
Unless you want another shipment method, we use Standard International Shipping (We will give you tracking number, so you and we can figure out where the item is)
As we are EsMeerschaum, our goal is to ensure your complete satisfaction with your purchase. So every item we sell comes with a 100% satisfaction guarantee. We guarantee again that our Return Policy is always valid.
If you dont like the product, Return is accepted. Your satisfaction in our products is of utmost importance to us. If the product is not as you wait for, it is your natural right to return it. So you can return within 14 days.
If you dont want to change the product, refund will be given back.
In order to be accepted Return Policy;
All returned or exchanged items must be unused and not be broken/damaged. Please note that shipping charge for returning of the product is covered by Buyer.
When you would like to buy multiple products at once, please kindly let us know. For multiple purchasing, you will have 25% discount for shipping cost of second item. Please kindly note that shipping cost is calculated with weight and dimensions by postal service. So it is not possible to send two or more products with one shipping price.