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PAYPAL ONLINE SHOPPING SECURITY
If an eligible item that youíve purchased online doesnít arrive, or doesnít match the sellerís description, our Purchase Protection will reimburse you for the full purchase price of the item plus shipping costs.
Here are a few examples of situations where an item doesnít match the sellerís description: you purchased a book and got a DVD, you purchased a new item but got something that was used, you purchased 3 items but only got 2, the item was damaged during shipping, the item is missing major parts (that the seller didnít disclose), or you purchased an authentic brand but got a knockoff instead. If the seller has accurately described an item, but youíre just not happy with it, that doesnít qualify for Purchase Protection.
Purchase Protection covers all your online purchases, on eBay or on any other website, when you use PayPal. It also covers you when you make a payment on our website. You must open a dispute within 45 days of your purchase or payment to initiate the Purchase Protection process. Finally, your account must be in good standing with us to get Purchase Protection.
Purchase Protection does not cover certain kinds of purchases. These include: digital goods (intangible items), services, real estate, motorized vehicles (of any kind), custom made items, travel tickets, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies or eBayís policies (stuff thatís usually prohibited by law anyway). Purchase Protection also does not cover items that you purchase in person, or money you send to friends and family.
Most of the eligibility requirements for Purchase Protection are written above. However, if you still have questions, you can review more about Purchase Protection in our User Agreement.